Possible Reasons:
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Incorrect login credentials
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Account expired
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Using the wrong server
Troubleshooting Steps:
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Re-enter Your Login Details
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Go to File > Login to Trade Account and make sure the account number, password, and server are correct.
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Check If Your Account Is Active
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Demo accounts expire after 30 days of inactivity.
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Live accounts are auto-archived if left unfunded or detected with no activity (login activity) after 90 days from account creation.
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Check the Server
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Ensure that you are connected to our server : Afterprime-Live.
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Reset Your Password
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If you forgot your password, reset it via the client portal.
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💡 Tip: For live accounts, make sure your account is fully verified and has enough funds to trade.
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